Reach Us Directly
Customer Service Information
At Macha, we are dedicated to ensuring your experience with us is as smooth and satisfying as possible. For any inquiries, feedback, or assistance, our customer care team is just a call or email away. We're here to serve you and are committed to addressing your needs promptly and efficiently.
-
-
General Inquiries
[email protected] -
HR & Careers
[email protected] -
Manufacturing Facility
Manesar, Gurugram
Haryana, India
Frequently Asked
Got Questions? We're Here to Help!
We understand you might have some questions about our teas, ordering process, or services. To save you time, we've compiled a list of frequently asked questions. If you still need assistance, don't hesitate to reach out through the contact form above.
1How can I reach Macha Group for inquiries?
You can contact us by filling out the form on this page or emailing us at
[email protected].
For immediate assistance, feel free to call us at
+91 92052 77286.
2Can I place a bulk order for events or businesses?
Absolutely! We cater to bulk orders for events, businesses, and retailers. Contact us
with your requirements, and we'll provide customized solutions.
3What should I do if I face issues with my order?
If you encounter any issues with your order, please contact our customer support team
within 48 hours of delivery. We'll ensure the issue is resolved promptly.
4Does Macha offer customized tea blends?
Yes, we offer customization for bulk orders to meet your specific needs. Get in touch
with our team to explore options.
5How can I collaborate with Macha Group as a distributor or partner?
We're always open to partnerships! Reach out through the contact form or email us at
[email protected]
with your proposal, and our team will get back to you. You can also
apply directly via our Dealership page.
6Can I visit your manufacturing facility?
While our facility isn't open to public tours, we'd love to share more about our
automated production process. Feel free to reach out if you'd like additional
information.
7What is the best way to store Macha tea for maximum freshness?
We recommend storing our teas in a cool, dry place away from direct sunlight and strong
odors. For more tips, check out our "Tea Care" section.